More than Just a Desktop Phone
Versatility and flexibility are must have in today’s communication technologies. NEC’s Softphones are multimedia IP phones installed on a personal computer or laptop. They deliver high-quality voice communication using a USB-connected headset/handset. Employee can use it as a primary desktop telephone, as a supplemental desktop telephone or as a remote/telecommuting device.
Intuitive Interfaces Plus a Wide-Range of Capabilities
Easy-to-use and full-featured, NEC’s Softphones enable mobility and sharing of real-time information through advanced UC applications such as audio/videoconferencing, Presence, instant messaging/chat, application sharing, whiteboard, and file transfer.
UC Suite – SP310 Softphone (SV8100/SV9100)
NEC’s UC Suite delivers integrated unified communications (UC) that enhance an organization’s productivity and collaboration
It is scalable, feature-rich solution that simplifies communications management and enables complete mobility. Specifically developed for small to medium size businesses, UC Suite users become more mobile and efficient.
UC Suite provides an easy, affordable way for businesses to implement UC functionality throughout their organization. It offers a wide-range of capabilities from managing communications on desktop personal computers (PCs), CRM Integration, Presence, collaboration through a multimedia softphone to placing a complete attendant console right on an operator’s PC.
Simplified Call Management – users simply click, easy-to0understand icons on their computer screens for all calling functions.
Mobility – offers two ways to stay connected and productive.
Mobile Presence – through a user’s mobile phone or laptop web browser, enables ability to change user status; access, search, view status and profile information of all contacts plus simply click a contact to place a call.
UC Web Client – ability to launch UC Desktop Client from anywhere within an Internet browser window and access most available features. (For Internet Server Blade only)
Presence – provides users with real-time status and availability of their colleagues.
Instant Messaging – enables users to effectively and efficiently communicate in real-time.
CRM Integration – offers businesses seamless application access to leverage and manage their information more efficiently.
Quick Messaging – enables users to send a personalized message to one or more colleagues’ PC or multi-line display phone.
Integration with UNIVERGE SV9100 Automatic Call Distribution (ACD) – enables users to login as an agent and view real-time queue statistics plus monitor ACD states of other agents.
Integration with UNIVERGE VM8000 InMail and UM8000 Voicemail – offers quick access to and easy management of messages directly from the UC Client.
Multimedia Softphone – enables mobility and sharing of real-time information through advance UC applications such s videoconferencing, Presence, application sharing, whiteboard, chat and file transfer.
UC Suite allows you the option of running it on a UNIVERGE SV9100 internal server blade or on an external server – it is fully functional either way.
With the UC Suite and its advanced UC applications, businesses are able to collaborate more easily and provide customers the attention they deserve in today’s increasingly mobile world.
SP350 Softphone (SV83/8500 and SV93/9500)
Enabling communication and access to information in real time
SP350 Softphone embeds voice communication into business processes to bring employees the instant communication and information they require. This versatile communications tool offers an extensive array of high-quality video, audio, voice and text features.
The SP350 Softphone is a multimedia IP phone installed on a personal computer or laptop. It delivers high-quality voice communication using a USB-connected headset/handset. Employees can use it as a primary desktop telephone, as a supplemental desktop telephone or as a remote/telecommuting device.
When linked together across an NEC IP network, SP350 users can collaborate and interact with each other in a variety of innovative ways:
Audio and videoconferencing – offers easy set-up and participation in conference calls
Presence – provides the status of the users who are trying to be reached before a call is placed
Markup pen – enables users to redline a portion of a shared document
Whiteboard – gives users the ability to review, create and update graphics designs in real-time
Instant Message/Chat – helps users correspond in real time
File Transfer – provides an easy method to send one or more files
Call Log – enables employees to store information about outgoing/incoming calls and missed calls, as well as files on any recorded calls
Call Record – helps users keep a recording of calls as well as measure performance, improve training, ensure compliance and evaluate overall performance