During the past few weeks, companies of all sizes are taking temporary measures to transition their workforce to work-from-home in response to the uncertainty presented by COVID-19. The ongoing pandemic is accelerating the pace at which many organizations are adopting remote working technologies.
The major challenge for many businesses, especially smaller ones with limited resources, is how to properly equip their remote workers with the right tools. No business can afford to lose contact with customers, so to keep business as usual, communication is key. In terms of the communications device, the IP phone does a great job in the office but it is not that portable in many cases. Though some companies encourage employees to take their work phones home, it may not be practical for everyone and every business.
In fact, when working from home, many employees operate on their own devices, no matter it is a desktop or mobile phone. That’s when a softphone comes in handy.
Benefit #1 Making your office extension mobile
A VoIP softphone is an app on your smartphone or computer that sends voice calls through the Internet. No need for physical phone lines, with the softphone, remote workers can take their own devices as the office extensions to make and receive business calls and keep their personal cell phone numbers private, as long as they have internet connections. A softphone solution ensures that every member of the team is notified and accessible with messages synced with their personal devices.
Benefit #2 A wide range of call handling features at hand
Besides basic communications features, as the demand for softphones continues to grow, many vendors have added a variety of advanced features to give users greater control over business communication through softphones. Having a softphone running in your mobile phone or desktop is just like having your corporate phone system with you anywhere. Even working from home, you can easily transfer, hold, mute, and record calls, set up call forwarding rules and ring strategy settings, check missed calls, call history, voicemails, and recordings, just like with a desk phone.
Benefit #3 Consolidated collaboration and increased engagement
Some communications solution providers offer the softphone with unified communications capabilities. Employees can chat with each other and create group chats to discuss daily tasks and minimize email overload, as well as share files with colleagues using simple drag and drop. Besides, CRM integration supported by some softphones takes the work-from-home experience to the next level by contributing to real-time data collection, personalized customer service, increased work efficiency, and easier team management.
Benefit #4 Conferencing: particularly beneficial feature for remote workers
Conferencing is indispensable when an issue requires collective discussion, making it extremely important for the remote workforce. By definition, an ad hoc conference takes place immediately without scheduling so you can keep all processes fast and spontaneous with dispersed team members working from anywhere. To start or join a conference call is quick and easy with your softphone without dialing in, and you can reach anyone within or out of your organization.
Establishing Linkus Softphone for remote working is a no-brainer
Coordinating with both the premise-based S-Series VoIP PBX and Cloud PBX, Linkus Softphone is a great help to facilitate remote working and enable boundary-less business communication experience. Besides support teleworking, Linkus Softphone and desk phones can supplement each other to deliver an exceptional communications experience for both in-office and on-the-go employees.