Call Center Solution

Every SME needs a call center solution to

Deliver exceptional customer service

PBX Plus More. It’s More Than A Call Center

Make way for both your internal & external business communications. Yeastar P-Series PBX System tightly integrates call center and unified communications capability to put everything you need on a single, integrated system. With it, utilize the best-in-class automatic routing, effective agent tools, and up-to-the-minute analytics & reports, together with the superior built-in phone system and UC&C functions to impress your customer, empower your agents, and elevate your business.

Better Customer Service Starts Here

Enriched call center functionalities to help you deliver exceptional customer services.

 Add self-service options

Combine automated IVR with self-service prompts to let customers help themselves without agent intervention and speed up the call flow.

 Customize waiting experience

Proactively serving waiting customers with helpful information – the estimated wait time, queue position, and custom announcement.

 Fine tune the call flow

Spot queue traffic trends at a glance in Queue Panel and adjust agent staffing and call dispatching in time to boost call center efficiency.

 Access agent monitoring

Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in and call recording functionality.

 Set SLA for quality assurance

Auto-monitoring your predefined Service Level Agreement (SLA) on Wallboard and receive real-time alerts when it reaches the threshold.

 Conduct satisfaction survey

Auto-monitoring your predefined Service Level Agreement (SLA) on Wallboard and receive real-time alerts when it reaches the threshold.

Stronger Data,
Easier Management

Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.

You can run targeted analysis of your call center data based on custom timeframe/agent/queue selection, share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.

P-Series PBX System Call Center Features and Plans

Premium call center features are only available with P-Series Enterprise Plan and Ultimate Plan subscription.

Interactive Voice Response (IVR)

Call Queue

Queue Ringing Strategies

Time-based Call Routing

Self-Service Prompts

Music on Hold

Custom Announcements

In-Queue & Estimated Wait Time

Post-Call Surveys

Queue Panel

Dynamic & Statistic Agent

Agent Login/Logout

Agent Pause/Unpause

Call Presence (Agent Status)

Status Message

Drag & Drop to Manage Calls

Call Monitoring

Call Recording


Service Level Agreement (SLA)

Alerts & Notifications

Real-Time Reporting

Historical Reports

Agent Call Summary Reports

Queue Performance Reports 

Customer Satisfaction Reports

More in brochure

Need More Details About
P-Series PBX System

“PBX Plus More” for elevated SME business communication.

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