In today’s increasingly virtual world, the first interaction a customer has with your organisation is usually via the phone. Are you aware how quick your organisation is in responding to your customers? Or how knowledgeable your front-line staffs are in dealing with customer queries? Or just how your customer complaints are being dealt with? The way your organisation handles telephone calls plays a major role in determining the success and future of your organisation. To understand, monitor and effectively supervise your organisation’s interactions on phone, you need to implement a voice recording solution.