IT’S ALL ABOUT CUSTOMER SATISFACTION
In today’s increasingly virtual world, the first interaction a customer has with your organisation is usually via the phone. Are you aware how quick your organisation is in responding to your customers? Or how knowledgeable your front-line staffs are in dealing with customer queries? Or just how your customer complaints are being dealt with? The way your organisation handles telephone calls plays a major role in determining the success and future of your organisation. To understand, monitor and effectively supervise your organisation’s interactions on phone, you need to implement a voice recording solution.
Salient Features
- User-friendly browser interface with multiple access levels
- Logs complete call details including caller/called id, date, time, duration etc.
- Compatible with analog lines, digital trunks/ extensions, audio and VoIP lines
- Simplified or advanced search and reporting capability
- Real-time call snoop capability and call alert popups
- Export call reports in HTML/Excel format
- Backup to CD/DVD/hard disk or .zip files for later restoration
- Automatic scheduled backup of recorded files
- Low disk space notification and board failure alerts
- Graphical charts for statistical analysis of calls
- Call record commenting and custom tags creation for quick call record retrieval
- SMDR integration for detailed call record analysis
- Phonebook integration for informative call records
- Audio compression capability to PCM/GSM formats
- ActiveX based advanced audio player with AGC and DTMF mute capability
- Export of audio files to MP3/PCM/GSM formats
- Stereo audio logs for digital trunk, extension and VoIP calls
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